1) We are not a call center, and we do not outsource our customer service. When you call us, you get connected directly to one of our Care Managers who has comprehensive knowledge about every single senior community in your area, including current rates and availability, and will provide immediate solutions and support.
2) Our Care Managers don’t just hand you a list of places to check out so they can move on to the next caller in line – they can meet you in person, coordinate with your clinical team, attend your care conferences, take you on tours, and provide unlimited ongoing support. There is simply no comparison when it comes to the individualized attention and the quality of service we provide.
3) We are not bound by national or franchise agreements so we can refer our clients to any and all care providers in the Kootenai County from these “exclusive” or “preferred” network agreements means we can focus on what’s best for our clients, not corporate partnerships.
